We ship your orders from various international warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
The shipping time will depend on your exact location. Regardless, you will receive your order 7 TO 21 BUSINESS DAYS from the date that it is shipped out, not necessarily from the date that it is placed.
Majority of all orders arrive between 12 TO 18 BUSINESS DAYS, but in very RARE INSTANCES, please allow up to 21 DAYS.
We will send you the tracking code of your orders to the email that you provided when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-3 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of the online shop.
We offer safe shopping and accept payment via PayPal, Mastercard, Discover, American Express or VISA. So you can choose the most suitable one for you. All orders are processed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
We strive to be top in quality for our products and our service. If there are any issues with your product (ie. wrong variant, faulty product) within the first 30 days of your purchase, please reach out to us and provide proof of the issue. We will then issue a full refund.